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Order Changes Policy for Customized Dresses At Tracey's Fashion, we create unique, customized dresses tailored to your needs, and we also strive to offer flexibility as you finalize your order. This policy outlines available options for modifying your custom order. Key Points: 1. Order Cancellation (Within 24 Hours) * You have a 24-hour window from the time of purchase to cancel your order for a full refund, including product and shipping costs. * To cancel within this timeframe: * Contact us by phone at +1 902-303-1230 or email marketing@traceysfashion.ca. * Have your order number ready when reaching out. 2. Order Changes (48–72 Hours) * After 48 hours, you can still request modifications to your order up to 72 hours after purchase. However, please note: * Extended Production Time: Changes may adjust the production schedule, potentially extending the delivery timeframe. * Final Confirmation, Once you confirm final production details after 72 hours, we cannot accept additional free modifications. * Each item is created specifically to meet your needs, making it difficult or impossible to resell. * We encourage you to review all product details carefully before placing your order. 3. Modifications After Final Confirmation * If you need changes after final confirmation, we may be able to accommodate them depending on the request’s nature. Please note: * Final Confirmation, Once you confirm final production details after 72 hours, we cannot accept additional free modifications. 4. Contact Information for Order Changes * For questions or modification requests, please reach out to our customer service team: * Phone: +1 902-303-1230 * Email: marketing@traceysfashion.ca.
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