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Order Changes & Cancellation Policy At Tracey’s Fashion (accessible via traceysfashion.ca), we strive to process and fulfill your orders efficiently. Whether you are purchasing pure wool yarns, ordering a custom-made sweater, or requesting a tailored gown, this policy outlines the conditions for changing, cancelling, or returning your order. Because our product line includes both In-Stock Items (such as wool yarns and ready-to-wear garments) and Custom-Made / Made-to-Order Items (such as custom-knitted sweaters, tailored dresses, and wedding/prom gowns), different rules apply depending on what you purchased. 1. In-Stock Items (Wool Yarns & Ready-to-Wear Items) (a) Cancellation Before Shipment: You may request to cancel an order for in-stock items at any time before the package has dispatched. Please note that non-refundable third-party processing fees (such as Stripe payment processing fees or Shippo label creation charges) will be deducted as a Handling Fee from the refunded amount. Shipping charges are non-refundable once an order has been processed. (b) Order Modifications: If you need to change yarn colors, quantities, or shipping addresses, please contact us immediately before shipment. Once an order is handed to the shipping carrier, no modifications or cancellations can be made. 2. Custom-Made & Made-to-Order Items (Custom Sweaters, Tailored Dresses & Special Occasion Gowns) Each custom item—including custom-made wool sweaters and tailored dresses—is knitted or sewn specifically to your unique measurements and personal specifications. Because these bespoke items cannot be resold, strict cancellation terms apply: (a) Cancellation Within 24 Hours: You have a 24-hour window from the time of purchase to cancel a custom order. Refunds for approved 24-hour cancellations will be issued minus non-refundable payment processor and system handling fees (e.g., Stripe/Shippo fees). Original shipping fees are non-refundable. (b) Modifications (24 to 72 Hours): * Modifications to measurements, wool color, yarn type, or design details can be requested up to 72 hours after purchase free of additional labor charges, provided material cutting or custom knitting has not commenced. * Requested changes during this window may adjust the production schedule and extend the estimated delivery timeframe. (c) After 72 Hours / Final Production Lock: Once 72 hours have passed or final production details have been confirmed and work has started, we cannot accept free modifications or order cancellations, as custom yarn preparation, fabric cutting, and dedicated handcrafting labor have already been incurred. 3. Return & Refund Conditions In the event of an eligible return or order cancellation: (a) Item Condition: All returned items must be in brand-new, unworn, unwashed, and unused condition, complete with all original tags attached and original packaging intact. Used, worn, or altered items will not be accepted. (b) Non-Refundable Fees: Original shipping charges are strictly non-refundable. Additionally, non-recoverable third-party service charges (including Stripe transaction fees and Shippo label/handling costs) are non-refundable and will be deducted as a standard Handling & Processing Fee from any approved refund. (c) Custom Item Return Policy: Due to their personalized nature, Custom-Made Sweaters, Custom Dresses, and altered garments are Final Sale and non-returnable unless a verified manufacturing defect is present. 4. How to Request an Order Change, Cancellation, or Return If you need to request a change, cancellation, or order inquiry, please reach out to our customer service team immediately with your Order Number ready: * Business Name: Tracey’s Fashion * Website: https://traceysfashion.ca * Phone: +1 902-303-1230 * Email: marketing@traceysfashion.ca * Location: Summerside, Prince Edward Island, Canada We strongly encourage all customers to double-check sizing charts, wool yarn colors, and custom measurement details carefully before finalizing their order.