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| Tracey’s Fashion Return & Refund Policy |
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| At Tracey’s Fashion, we strive to deliver high-quality pure wool yarns, cozy sweaters, and exquisitely handcrafted dresses. To ensure a clear and fair shopping experience, our Return & Refund Policy outlines the terms for both in-stock items and custom-made products. |
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| 1. In-Stock Items (Wool Yarns & Ready-to-Wear Sweaters) |
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| (a) Return Window: You may request a return for eligible in-stock items within 14 days of receiving your package. |
| (b) Condition Requirements: Returned items must be in brand-new, unworn, unwashed, and unused condition, with all original tags attached and in their original packaging. Hand-knitting yarns must remain in intact skeins. |
| (c) Return Shipping: Customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping service. |
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| 2. Custom-Made & Pre-Order Items (Custom Sweaters, Tailored Dresses & Special Occasion Gowns) |
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| (a) 24-Hour Cancellation Window: You have 24 hours from the time of purchase to cancel a custom or pre-order item. Approved 24-hour cancellations will be issued minus non-refundable payment processing fees. |
| (b) Final Sale After 24 Hours: Because custom sweaters, tailored dresses, and prom/wedding gowns are crafted specifically to your unique measurements and personal specifications, these items are Final Sale and non-refundable once production or yarn sourcing has begun. |
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| 3. Non-Refundable Shipping & Third-Party Handling Fees |
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| (a) Shipping Charges: Original shipping fees paid at checkout are strictly non-refundable once the package has dispatched. |
| (b) Processing & Handling Fee: Non-recoverable third-party payment processing fees (such as Stripe card transaction fees or Shippo label costs) are non-refundable and will be deducted as a standard Handling Fee from any approved refund amount. |
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| 4. Damaged or Defective Goods |
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| Every order dispatched from our Prince Edward Island studio undergoes rigorous quality inspection. In the unlikely event that you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue, and we will promptly assist with a replacement or resolution. |
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| 5. How to Initiate a Return or Contact Us |
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| To request a return or if you have any questions regarding our policy, please contact our support team with your Order Number: |
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