Tracey's Fashion
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    Shipping & delivery
    How and when your Tracey's Fashion order reaches you.
    Ready-made items
    Wool yarns, wool sweaters and dresses marked as ready-made are shipped after your payment is confirmed. Once your parcel is shipped, we email you the tracking number, and tracking is also shown on your order.
    Made-to-order items
    Custom made dresses and other made-to-order pieces are produced for you after you order. Production usually takes 10 to 60 days, and the production time for each item is shown at checkout together with the shipping time.
    When your piece is finished, we inspect it before it leaves us. Only then do we ship it and send you the tracking number, so you may receive your tracking email some time after your order confirmation.
    Orders with both ready-made and made-to-order items
    You can order any combination of items in one checkout. Your order is shipped in separate parcels:
    (a) Ready-made items are shipped first, after payment is confirmed.
    (b) Made-to-order items are shipped after production and inspection are complete.
    (c) Each parcel has its own tracking number and its own tracking email.
    Shipping cost and delivery time
    Shipping cost and estimated delivery time are calculated at checkout from carrier rates, based on your delivery address and the size and weight of your parcel. Carrier delivery estimates are not guarantees, and delays can happen, especially during holidays and bad weather. The destinations we ship to are the ones available at checkout.
    Shipping is charged once, at checkout, for your whole order, even when it ships in more than one parcel.
    Delivery address
    Please check your address carefully before you pay. If you need to change anything after ordering, see our order changes policy and contact us as soon as possible.
    Damaged, lost or delayed parcels
    If your parcel arrives damaged, or tracking shows no movement for an unusually long time, email us with your order number and, for damage, a photo. We will work with you and the carrier to put it right. Returns and refunds are covered in our return & refund policy.
    Questions about shipping?
    Email marketing@traceysfashion.ca or call +1-902-303-1230.